Extracted from The Effectiveness Guide:
Do you know what Follow up really means?
Another way of becoming a more effective follower tomorrow than you are today is by Following up.
One of the biggest problems followers experience is a failure to Follow up when asked to do something by their leader.
Follow up means checking to ensure everything gets done with everyone being informed.
Follow-up is an action that increases the effectiveness of a previous action.
Have you ever heard, “Get back to me, Close the loop, let me know what happened, or Keep me informed”? They’re asking you to Follow up with them. Without Follow up, the asker remains in-the-dark, wondering if anything got done.
True Follow up, if done right, is a two-step process:
- Checking means showing up, visiting, finding out, investigating, confirming, looking into, and making sure.
- Return and Report means returning to your leader, via phone or face-to-face, and reporting what happened.
Return and Report is the most important part of Follow up. Failing to Return and Report leaves your leader wondering and creates a negative perception.
Reporting involves one of these three actions:
- First, report that you accomplished the task.
- Second, report that you encountered problems and why, but you accomplished the task.
- Finally, report that you encountered problems and why, but were unable to accomplish the task and what you recommend be done to make it happen (when you bring problems, bring solutions).
Let your leader know what you’re doing. Be responsive – Return and Report as soon as possible. If you return and report, you’ll stand out above the rest. Most followers fail to Return and Report.
In fact, the best people I know do something special, they Over Communicate!
They Return and Report even if they have nothing new to report.
Next weeks post from The Effectiveness Guide will be Section 2.6. How can you become more Proactive?
Don’t miss out!
Stop wishing you were better and do something about it today!